正确答案：
A
解析：
从录音中可知，刚开始学生因为钱未到账并且无人通知其特殊情况而感到恼火，最后在秘书的帮助下解决了问题，并且表示感谢。故答案为A项。
【录音原文】
M: Hi. Miss Andrics.
W: Hi Bret, how are you?
M: I’m fine; except I have a question about my paycheck.
W: What’ up?
M: Well it’s already been several weeks since the end of the semester. My check was supposed to go directly into my bank account, but there haven’t been any deposits.
W: That’s odd. Did you complete all the forms for the payroll?
M: I filled in whatever they sent me, and I returned it at the end of August
W: Hum, well, you definitely should have been paid by now. At least two pay periods have passed since then.
M: I asked the bank and they didn’t know anything. Who should I talk to about lifts payroll?
W: I’m going to contact them for you. There was a problem in processing some of the graduate students’ payroll paper work. ‘Cause their computer program crashed after all the information was processed. And some people’s information couldn’t be retrieved.
M: Hum. But why didn’t any one let me know?
W: I don’t know how they work over there, ‘cause they couldn’t even figure out whose information was missing. And this isn’t the first time, seems like this happens every semester.
M: So how do I find out if my information was lost?
W: I will contact them tomorrow morning to see if you’re in the system. But you’re probably not.
M: What should I do?
W: Sorry, but you will need to fill out those forms again and then I will fax them over the payroll office.
M: Well, what I really need to know is when I will get the money. I’m already a month behind my bills and my tuition’s due soon.
W: That’ll get you into the system the same day they receive your paper works. So if you do that tomorrow, you’ll get paid next Friday.
M: That’s a long time from now. Will that pay checking include all the money I am owed?
W: Yes, I will double check with the payroll department.
M: And another thing. Is there any way I could get paid sooner? I have been teaching all these weeks…
W: I know that’s not fair, but I don’t think they can do anything; all the checks are computed automatically in the system. They can’t just write cheeks.
M: But there is another one to make mistakes. They’ve never told me!
W: I understand how you feel and if I were you, I’d be upset too. I’ll tell you what: when I call them, I will explain the situation and ask them if there is any way you can be paid sooner. But I have to tell you that based on past experiences you shouldn’t count on it.
M: (Sigh) I understand, thanks. I know it’s’ not your fault and that you’re doing everything you can.
W: Well, what I can do is make sure that your first check for total amount the university owes you.
M: That’ll be great! Thank you. I will be en campus at 10 tomorrow morning and I will come back to see you then.
Questions 1 to 5 are based on the conversation.
Q1. What is the student’s problem?
Q2. What happened at the payroll department?
Q3. What does the woman imply about the people who work in the payroll office?
Q4. What will the student probably need to do to get paid?
Q5. How does the student’s attitude change during the conversation?
