正确答案：
【参考范例】
(C=Candidate, E=Examiner)
E: Should firms train their employees?
C: Yes. Actually training employees will ultimately benefit the firms because training can make staff more productive and as a result they will make few mistakes. Perhaps employees will be motivated to undertake more work since receiving training makes them think that they are valued. At the same time, their esteem will be satisfied.
E: How does a company maintain the interest of customers in products?
C: First, the company should provide customers with quality goods and excellent after-sale services. Second, enough emphasis should be put on the feedback from customers and take prompt action to satisfy their needs and demands. Third, some incentives may be provided to old customers, depending on the situation.
E: What actions should you take when dealing with complaints from clients?
C: Well, first of all, make an sincere apology. Whatever the causes, the company must show its sincerity in resolving the problems to their customers. An unapologetic attitude on the part of the firm would only intensify the negative opinion of the customers.
E: Why is an efficient public transport system so important?
C: Transportation is the first consideration if any distribution of products from producers to wholesalers or from wholesalers to retailers is to be done. The transportation cost of some products may even exceed the production cost. The cost can be reduced by using an efficient form of transportation, which also means higher profits for the firm. For each form of transportation, its timing, cost and availability should be estimated before making any decision. This assessment will ensure an optimal method of transportation for the firm.
解析：
暂无解析
